How to do misc things

How to get badge access to a room/building?

• Depends on the room/building

• In all cases, make sure you have the badge # or a clear picture of the badge that needs access

  • The long string of characters on the blue strip of the badge is the important part

• For 30 Bee – need to do MRI safety class first

  • If you’ve already done MRI safety but lost access for some reason (badge error, etc), email [e-mail] and explain the situation and request access again. Jimmy/Scott/Tom should be able to tell you what to do from there

• For 135 Cannon (any room) - email Dean Braddy from public safety and request access

  • This building is controlled by MUHA so you have to go through their security to get access

  • Dean Braddy is the current security coordinator, but if he is not in that role at some later time, you need to email the current MUHA security coordinator

• For other buildings (IOP, BEB, etc), you will need to determine who controls the building

  • You can do this by emailing or calling campus public saftey

  • 843-792-2261

  • https://muschealth.org/patients-visitors/safety

  • Public safety should be able to either give you access to the room/building or tell you who you need to contact to get it

How do I get access to the BRIDGE lab email ([e-mail])?

• Someone who already has permission to access the address will have to call the MUSC IT Helpdesk and request that new individuals be granted access to the mail box – they will need to have the new person’s name and NetID

How do I get access to online lab accounts?

• They are also stored in a doc on the vdrive in the helpern_share folder, though it requires special permission to access.

How do I get access to a file or folder on the vdrive?

• Before any access is granted for data that has PHI, you need to have IRB approval

• If you are cleared to view the files and folders in question, ask the lab Sys Admin to grant you access to the files or folders

• The actual permission granting access has to be done by an admin via logging into the vdrive through a remote access software (such as Microsoft Remote Desktop) with an admin account and adjusting user or group permissions, depending on need

How do I access our two external servers (vdrive and fs/research)?

See Connecting to an External Server.

How do I connect to the printer?

On Mac: click the Apple in the top left of the screen > System Preferences... > Printers & scanners > + > IP > enter the printer IP

On PC:

What kind of tech-related things do I do for new employees?

• See the Onboarding.
• Roughly: they will need a badge, badge access to 30 Bee and 135 Cannon, MRI safety class, a workstation with their own profile, tech guides based on their role, possibly an Avaya phone, an authenticator, possibly remote access setup

How do I order office supplies?

See Ourday.

How do I solve X Technical Problem?

See Effective Troubleshooting. If all else fails, click here to ask MUSC IT.

How do I find info that no one in the lab knows how to find or accomplish a task no one knows how to do?

• If it is MUSC-related info/task:

  • Try to determine the department that is relevant – the neuroscience front office, public safety, HR, accounting, etc

    • Google “MUSC [department]”

      • Go to that department’s website and find their “Contact us” page

        • Email or call the main email/phone number or find the title of the individual that seems most related to your query and email that person

          • Explain the situation from a broad perspective, ask if they can help, and ask if they can point you to someone who can help if they cannot

• If it is non-MUSC related:

  • Google it

  • Use the Troubleshooting guide in the same folder this doc is in for guidance

How do I get ethernet ports turned on?

You need to complete a circuit request via the IT service portal.

My computer is doing X, how do I fix it?

• Close and reopen the malfunctioning software

• If the problem is with the computer in general and/or step 1 does not work, restart the computer

• See Effective Troubleshooting.
• Worst case scenario: call or email MUSC IT or use the IT service portal.
• Also keep in mind: it could be a problem that neither you nor anyone in the lab can solve. It could be something that requires intervention by the manufacturer. Also, sometimes problems resolve themselves – it never hurts to just walk away for a few hours or check back on the issue the next morning if you can.

How to archive the Teams channel of a former team member?

• Create folder for team member here: //fs/research/benitez/Lab/Archive_Teams in the format LAST,First

• Save all docs from files and copy them into the newly created folder

• To save lab notebook:

  • Open lab notebook in Sharepoint

• Once in Sharepoint, open in Sharepoint app

• Move all saved files to folder in Benitez research repository folder you created

How to get furniture/cabinets/shelves from MUSC surplus?

• Contact is David Napier or Reggie Danforth 876-1691.

• The surplus facility is 4295 Arco Lane, the same building as University Press.

• They have all sorts of surplus stuff: furniture, file cabinets, but even biohazard freezers, scanners, computer monitors.

How do I get more space on the vdrive or an fs drive repository?

See the research repository homepage here.

How do I create a new Team on Teams?

Request it here.

How do I reserve a room?

Use MUSC's Live25 scheduling tool.

How do I add or remove email addresses from the printer?

Contact [e-mail] and ask them to add email addresses to the printer.