How to do misc things
How to get badge access to a room/building?
Depends on the room/building
In all cases, make sure you have the badge # or a clear picture of the badge that needs access
The long string of characters on the blue strip of the badge is the important part
For 30 Bee – need to do MRI safety class first
If you’ve already done MRI safety but lost access for some reason (badge error, etc), email cbi@musc.edu and explain the situation and request access again. Jimmy/Scott/Tom should be able to tell you what to do from there
For 135 Cannon (any room) - email Dean Braddy from public safety and request access
This building is controlled by MUHA so you have to go through their security to get access
Dean Braddy is the current security coordinator, but if he is not in that role at some later time, you need to email the current MUHA security coordinator
For other buildings (IOP, BEB, etc), you will need to determine who controls the building
You can do this by emailing or calling campus public saftey
Public safety should be able to either give you access to the room/building or tell you who you need to contact to get it
How do I get access to the BRIDGE lab email (bridgelab@musc.edu)?
Someone who already has permission to access the address will have to call the MUSC IT Helpdesk and request that new individuals be granted access to the mail box – they will need to have the new person’s name and NetID
How do I get access to online lab accounts?
They are also stored in a doc on the vdrive in the helpern_share folder, though it requires special permission to access.
How do I get access to a file or folder on the vdrive?
Before any access is granted for data that has PHI, you need to have IRB approval
If you are cleared to view the files and folders in question, ask the lab Sys Admin to grant you access to the files or folders
The actual permission granting access has to be done by an admin via logging into the vdrive through a remote access software (such as Microsoft Remote Desktop) with an admin account and adjusting user or group permissions, depending on need
How do I access our two external servers (vdrive and fs/research)?
See Connecting to an External Server.
How do I connect to the printer?
On Mac: click the Apple in the top left of the screen > System Preferences... > Printers & scanners > + > IP > enter the printer IP
On PC:
What kind of tech-related things do I do for new employees?
See the Onboarding.
Roughly: they will need a badge, badge access to 30 Bee and 135 Cannon, MRI safety class, a workstation with their own profile, tech guides based on their role, possibly an Avaya phone, an authenticator, possibly remote access setup
How do I order office supplies?
See Ourday.
How do I solve X Technical Problem?
See Effective Troubleshooting. If all else fails, click here to ask MUSC IT.
How do I find info that no one in the lab knows how to find or accomplish a task no one knows how to do?
If it is MUSC-related info/task:
Try to determine the department that is relevant – the neuroscience front office, public safety, HR, accounting, etc
Google “MUSC [department]”
Go to that department’s website and find their “Contact us” page
Email or call the main email/phone number or find the title of the individual that seems most related to your query and email that person
Explain the situation from a broad perspective, ask if they can help, and ask if they can point you to someone who can help if they cannot
If it is non-MUSC related:
Google it
Use the Troubleshooting guide in the same folder this doc is in for guidance
How do I get ethernet ports turned on?
You need to complete a circuit request via the IT service portal.
My computer is doing X, how do I fix it?
Close and reopen the malfunctioning software
If the problem is with the computer in general and/or step 1 does not work, restart the computer
Worst case scenario: call or email MUSC IT or use the IT service portal.
Also keep in mind: it could be a problem that neither you nor anyone in the lab can solve. It could be something that requires intervention by the manufacturer. Also, sometimes problems resolve themselves – it never hurts to just walk away for a few hours or check back on the issue the next morning if you can.
How to archive the Teams channel of a former team member?
Create folder for team member here: //fs/research/benitez/Lab/Archive_Teams in the format LAST,First
Save all docs from files and copy them into the newly created folder
To save lab notebook:
Open lab notebook in Sharepoint
Once in Sharepoint, open in Sharepoint app
Move all saved files to folder in Benitez research repository folder you created
How to get furniture/cabinets/shelves from MUSC surplus?
Contact is David Napier or Reggie Danforth 876-1691.
The surplus facility is 4295 Arco Lane, the same building as University Press.
They have all sorts of surplus stuff: furniture, file cabinets, but even biohazard freezers, scanners, computer monitors.
How do I get more space on the vdrive or an fs drive repository?
See the research repository homepage here.
How do I create a new Team on Teams?
Request it here.
How do I reserve a room?
Use MUSC's Live25 scheduling tool.
How do I add or remove email addresses from the printer?
Contact neurohelp@musc.edu and ask them to add email addresses to the printer.
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