# How to do misc things ## How to get badge access to a room/building? * Depends on the room/building * In all cases, make sure you have the badge # or a clear picture of the badge that needs access * The long string of characters on the blue strip of the badge is the important part * For 30 Bee – need to do MRI safety class first * If you’ve already done MRI safety but lost access for some reason (badge error, etc), email and explain the situation and request access again. Jimmy/Scott/Tom should be able to tell you what to do from there * For 135 Cannon (any room) - email Dean Braddy from public safety and request access * This building is controlled by MUHA so you have to go through their security to get access * * For other buildings (IOP, BEB, etc), you will need to determine who controls the building * You can do this by emailing or calling campus public saftey * [843-792-2261](tel:18437922261;) * * Public safety should be able to either give you access to the room/building or tell you who you need to contact to get it ## How do I get access to the BRIDGE lab email ()? * Someone who already has permission to access the address will have to call the MUSC IT Helpdesk and request that new individuals be granted access to the mail box – they will need to have the new person’s name and NetID ## How do I get access to online lab accounts? * They are also stored in a doc on the vdrive in the helpern\_share folder, though it requires special permission to access. ## How do I get access to a file or folder on the vdrive? * Before any access is granted for data that has PHI, you need to have IRB approval * If you are cleared to view the files and folders in question, ask the lab Sys Admin to grant you access to the files or folders * The actual permission granting access has to be done by an admin via logging into the vdrive through a remote access software (such as Microsoft Remote Desktop) with an admin account and adjusting user or group permissions, depending on need ## How do I access our two external servers (vdrive and fs/research)? See [Connecting to an External Server](https://bridge-lab.gitbook.io/docs/general/misc/broken-reference). ## How do I connect to the printer? On Mac: click the Apple in the top left of the screen > System Preferences... > Printers & scanners > + > IP > enter the printer IP On PC: ## What kind of tech-related things do I do for new employees? * See the [Onboarding](https://bridge-lab.gitbook.io/docs/admin/onboarding). * Roughly: they will need a badge, badge access to 30 Bee and 135 Cannon, MRI safety class, a workstation with their own profile, tech guides based on their role, possibly an Avaya phone, an authenticator, possibly remote access setup ## How do I order office supplies? See [Ourday](https://bridge-lab.gitbook.io/docs/general/misc/broken-reference). ## How do I solve X Technical Problem? See [Effective Troubleshooting](https://bridge-lab.gitbook.io/docs/tech/effective-troubleshooting). If all else fails, [click here to ask MUSC IT.](https://musc.service-now.com/sp) ## How do I find info that no one in the lab knows how to find or accomplish a task no one knows how to do? * If it is MUSC-related info/task: * Try to determine the department that is relevant – the neuroscience front office, public safety, HR, accounting, etc * Google “MUSC \[department]” * Go to that department’s website and find their “Contact us” page * Email or call the main email/phone number or find the title of the individual that seems most related to your query and email that person * Explain the situation from a broad perspective, ask if they can help, and ask if they can point you to someone who can help if they cannot * If it is non-MUSC related: * Google it * Use the Troubleshooting guide in the same folder this doc is in for guidance ## How do I get ethernet ports turned on? You need to complete a circuit request via the[ IT service portal](https://musc.service-now.com/sp). ## My computer is doing X, how do I fix it? * Close and reopen the malfunctioning software * If the problem is with the computer in general and/or step 1 does not work, restart the computer * See [Effective Troubleshooting](https://bridge-lab.gitbook.io/docs/tech/effective-troubleshooting). * Worst case scenario: call or email MUSC IT or use the [IT service portal](https://musc.service-now.com/sp). * Also keep in mind: it could be a problem that neither you nor anyone in the lab can solve. It could be something that requires intervention by the manufacturer. Also, sometimes problems resolve themselves – it never hurts to just walk away for a few hours or check back on the issue the next morning if you can. ## How to archive the Teams channel of a former team member? * Create folder for team member here: //fs/research/benitez/Lab/Archive\_Teams in the format LAST,First * Save all docs from files and copy them into the newly created folder * To save lab notebook: * Open lab notebook in Sharepoint * Once in Sharepoint, open in Sharepoint app * Move all saved files to folder in Benitez research repository folder you created ## How to get furniture/cabinets/shelves from MUSC surplus? * Contact is David Napier or Reggie Danforth 876-1691. * The surplus facility is 4295 Arco Lane, the same building as University Press. * They have all sorts of surplus stuff: furniture, file cabinets, but even biohazard freezers, scanners, computer monitors. ## How do I get more space on the vdrive or an fs drive repository? See [the research repository homepage here](https://portal.musc.edu/ess/ESSWiki/Research%20Repository.aspx). ## How do I create a new Team on Teams? Request it [here](https://musc-b44eb83d184bfd.sharepoint.com/sites/isforms/FormsApp/UFRuntime.aspx?remoteAppUrl=https://formso365.nintex.com\&SPAppWebUrl=https://musc-b44eb83d184bfd.sharepoint.com/sites/isforms/FormsApp\&SPHostUrl=https://musc.sharepoint.com/sites/isforms\&ctype=0x01002D8613E45E035E4097687EBAB9B62679\&client_id=73d49b7f-c0a4-4891-b2bb-65f7f7142c79\&mode=0\&List=3328bf5c-24f7-49bb-bbda-f80cd3e8e178\&Web=cab7815c-5623-40d4-9850-2e7a0714e3ed). ## How do I reserve a room? Use [MUSC's Live25](https://25live.collegenet.com/pro/musc#!/home/availability) scheduling tool. ## How do I add or remove email addresses from the printer? Contact and ask them to add email addresses to the printer.